For most retailers, the holiday season is the busiest and most profitable time of year. With higher customer traffic and increased online sales come greater risks. Both brick-and-mortar stores and e-commerce businesses face unique challenges over the holidays. Help protect your profits, customers, and reputation by taking steps to identify and manage these risks.
Theft and Shoplifting
Crowded stores, rushed shoppers, and distracted employees create the perfect opportunity for theft. Both shoplifting and employee theft tend to rise during the holiday rush. Help deter thieves by installing security cameras, placing mirrors in blind spots, and maintaining an adequate number of staff on the floor. Train staff to spot suspicious behavior and handle theft safely. Inventory tracking systems can identify discrepancies early before they become major losses.
Cybersecurity Threats
Online retailers face a surge in cyberattacks during the holidays. Hackers take advantage of increased web traffic and the urgency of holiday shopping to launch ransomware attacks, data breaches, and phishing scams. Protect your business with strong cybersecurity measures, such as updated software, multi-factor authentication, and secure payment gateways. Regularly monitor for unusual account activity and train staff to recognize phishing attempts. Our agent can help you find effective cyber liability insurance at the best available rates to provide financial protection in the event of a data breach.
Payment Fraud and Chargebacks
The rush of holiday sales can attract scammers. Fraudulent credit card transactions, chargeback scams, and fake refund requests typically spike during the holiday season. In-store and online retailers should use secure payment systems that include address verification and fraud detection tools. E-commerce businesses should monitor transactions for unusual patterns, such as multiple high-value orders from the same IP address, to help flag suspicious activity early. Meet with our experienced agent to review your commercial crime insurance policy before the holiday season to help protect your business.
Delivery and Package Fraud
Package theft and delivery scams are growing issues for e-commerce retailers. Criminals may intercept deliveries or claim packages never arrived to obtain refunds. Work with reputable shipping partners, require delivery confirmation, and use tamper-evident packaging to reduce losses. Clear communication with customers about delivery expectations can help prevent disputes. Insurance coverage for goods in transit can provide an added layer of protection against damage or loss.
Customer or Employee Injuries
Icy parking lots and overcrowded aisles can lead to injuries that result in costly claims. Retailers should maintain proper lighting, keep walkways clear, and promptly clean spills to help prevent accidents. Provide clear signage for wet floors or high-traffic areas. Remind employees to use safe lifting techniques and wear appropriate footwear in the warehouse or back room. General liability and workers’ compensation coverage can help protect your business if an injury occurs.
Protect Your Business This Holiday Season
Holiday sales can bring great rewards but also significant risks. Take proactive steps to improve security, maintain safety, and review insurance coverage to safeguard your business during the busiest time of year. Contact our local Pennsylvania agent today at (215) 348-0100 to help ensure your retail operation has the right coverage to handle whatever challenges the holidays may bring.